ServiceNow Architect (part-time, 10 hours per week)

Lviv, Ukraine (Remote)

We are looking for experienced ServiceNow Solution Architect to join our team on a part-time basis (10+ hours/week). This role is ideal for a senior expert who wants to stay hands-on with ServiceNow implementations while contributing strategically to architecture, integration, and delivery excellence across complex ecosystems.

Our client is a San Francisco-based AI startup developing customer service solutions. This product acts as an "AI Customer Advocate" — it automatically resolves requests, coordinates internal teams and third-party partners, and works in the customer's interest, not just the company's.

Key Responsibilities

  • Gather and analyze client requirements
  • Gather requirements, design scalable ServiceNow solutions
  • Oversee full cycle implementation
  • Customer-facing stakeholder management
  • Support pre-sales efforts through solutionning and proposal input
  • Offer best practice advisory and technology governance
  • Develop and deliver training for client and internal teams
  • Plan and supervise data migration activities
  • Coach internal team members and conduct technical interviews
  • Run specialized training programs related to assigned technologies

Requirements

  • 6+ years in ServiceNow domain with ITSM, ITOM, CMDB
  • Strong portfolio or relevant project references
  • CSA / CAD / CIS certifications (preferred)
  • Agile/Scrum delivery experience

Soft Skills & Work Environment

  • Excellent written and verbal English communication
  • Ability to explain technical topics to non-technical stakeholders
  • Proactive communication and strong team collaboration
  • Comfortable working in distributed, multicultural environments
  • Availability for daily standups, sprint planning, and retrospectives
  • Minimum 2 hours/day overlap with EET time zone

Join us to architect modern, future-proof solutions while maintaining a flexible, part-time schedule with a high-impact team!

Recuiter - Anastasiya Matveyeva

ServiceNow Architect (part-time, 10 hours per week)

Job description

ServiceNow Architect (part-time, 10 hours per week)

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