Customer Support specialist (German and English speaking)

Lviv is preferable, Ukraine

MagicHire is hiring a Customer Support specialist (German and English speaking) on behalf of an outsourcing company that partners with a large international logistics organisation. 

The end client is part of a global parcel delivery network operating in more than 50 countries and handling millions of parcel deliveries worldwide every day.

Your main responsibilities:

  • Identification and analysis of customer requests to provide fast and effective solutions (communication on-call and in written form)
  • Support with the configuration and maintenance of DPD Customer tools
  • Diagnosis and support in repairment of hardware and software issues
  • Clear and understandable explanation of technical solutions for non-technical customers
  • Documentation of customer enquiries and the solutions provided
  • Contribution to the continuous improvement of support processes by sharing customer feedback and suggestions

We expect you to have:

  • Excellent communication skills in German and English both written and verbal (B2+)
  • Solution-orientated, Communicative, Dynamic & professional way of working

Nice to have

  • Expertise in the field of process automation, web service interfaces, Network, LAN, W-LAN, Computer and printer skills
  • Experience in technical support. 
  • Experience with Logistics software. 
  • Experience in customer support. 

Interview stages

  1. Application review and AI video screening
  2. Call with the recruiter
  3. Technical interview

What the client offers

  • Opportunity to work with a large international enterprise client
  • Possibility of military reservation in accordance with Ukrainian legislation
  • Modern office in Lviv (hybrid format: 3 days per week in the office)
  • Paid vacation, sick leave, and public holidays
  • Company-provided work equipment (laptop, etc.)

Recruiter Natali Andreikiv

Customer Support specialist (German and English speaking)

Job description

Customer Support specialist (German and English speaking)

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