Customer Support specialist (German and English speaking)

Lviv is preferable, Ukraine

MagicHire is hiring a Customer Support specialist (German and English speaking) on behalf of an outsourcing company that partners with a large international logistics organisation. 

The end client is part of a global parcel delivery network operating in more than 50 countries and handling millions of parcel deliveries worldwide every day.

Your main responsibilities:

  • Identification and analysis of customer requests to provide fast and effective solutions (communication on-call and in written form)
  • Support with the configuration and maintenance of DPD Customer tools
  • Diagnosis and support in repairment of hardware and software issues
  • Clear and understandable explanation of technical solutions for non-technical customers
  • Documentation of customer enquiries and the solutions provided
  • Contribution to the continuous improvement of support processes by sharing customer feedback and suggestions

We expect you to have:

  • Excellent communication skills in German and English both written and verbal (B2+)
  • Solution-orientated, Communicative, Dynamic & professional way of working

Nice to have

  • Expertise in the field of process automation, web service interfaces, Network, LAN, W-LAN, Computer and printer skills
  • Experience in technical support. 
  • Experience with Logistics software. 
  • Experience in customer support. 

Interview stages

  1. Application review and AI video screening
  2. Call with the recruiter
  3. Technical interview

What the client offers

  • Opportunity to work with a large international enterprise client
  • Possibility of military reservation in accordance with Ukrainian legislation
  • Modern office in Lviv (hybrid format: 3 days per week in the office)
  • Paid vacation, sick leave, and public holidays
  • Company-provided work equipment (laptop, etc.)

Recruiter Natali Andreikiv

*Some elements of our recruitment process are supported by AI tools, while all candidate evaluations remain the responsibility of our recruitment team

Customer Support specialist (German and English speaking)

Job description

Customer Support specialist (German and English speaking)

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